Rosie Cooper MP

Working hard for the people of West Lancashire

10/04/14 - Effects of Royal Mail privatisation start to hit cust

 

A 73 year old visually impaired, Wheelchair dependent pensioner faces the prospect of a 6 mile bus journey and a 1 mile walk or a £18 taxi ride return trip to collect a parcel following Royal Mail privatisation.

 

West Lancashire MP Rosie Cooper has received a complaint from the pensioner who feels “efficiency” and profit rules over customer service in the newly privatised Royal Mail.

 

Previously if the Skelmersdale resident was unable to wait in for a delivery for an unforeseen reason he could get in touch with the local delivery office to rearrange delivery.

 

The constituent wrote “...If you phoned at eight they had no problem of putting it on the van for redelivery that day. If that wasn’t possible you had a choice of same day delivery at the [local] post office, or at worst it would be out for delivery the next day.”

 

On the 30 January the constituent attempted to make the usual call. This time the delivery office numbers were either temporarily unavailable or automated with the one same message.

 

Instead of same day or next day delivery, it is now a minimum of 48 hours for any delivery.

 

Making contact via the Visual impairment contact telephone number the constituent was told the 48 hours is inflexible.

 

The only alternative was to collect the items in person.

 

Rosie Cooper MP has written to the Minister Michael Fallon to raise the constituents concerns.

 

Speaking on this issue, MP Rosie said:

“This case highlights all the concerns people had about what privatising Royal Mail would do to the quality of the service.

 

“All this experience has done is make customers look elsewhere for their deliveries rather than remaining loyal to the Royal Mail.

 

“For the sake of the Royal Mail and our postal workers I truly hope this is not a slippery slope that will see the quality of service get worse and worse for customers.”

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