Teething problems would be a gross understatement to describe the abject failure of TNT’s new postal delivery services as complaints flood in to West Lancashire MP Rosie Cooper.
Medical appointments have been missed, bills and bank statements arriving over a month after posting and reports of deliveries being left at any house in the street, not the specified address. This is just a short summary of the complaints Rosie Cooper MP has received from West Lancashire residents.
MP Rosie herself has been on the receiving end of this incredibly poor service from TNT Post UK. Speaking about the range and extent of the complaints, Rosie Cooper MP said:
“If these are the benefits of increased competition and privatisation of our postal services, Vince Cable can keep them thanks!
“By allowing companies like TNT Post UK to cherry-pick the profitable delivery areas, it has weakened the universal service provided by Royal Mail and all we get in return is a huge deterioration in our postal service.
“The extent of TNT Post UK’s failure to operate a decent standard of service has had serious consequences for residents and businesses. People have had their neighbours bringing them their incorrectly delivered post, others have missed hospital appointments which costs the NHS a lot of money and bills are being paid late because they are arriving unacceptably late if they arrive at all.
“TNT Post UK are very proud of telling us every item is scanned when it is delivered. What use is that when it is delivered to the wrong address and very late.
“In my own constituency office there have been issues with letters arriving nearly a month after being posted and letters from constituents being dropped off at other offices in the building.
“It is ridiculous that Royal Mail are held to specific standards yet everyone else can do as they like.
“That is why I have put my name to a Parliamentary Debate application for a Backbench business debate to consider the disastrous implications of this decision to attack the universal service principle.
“If this is a glimpse into the future of our postal service then we’ve had the warnings about how bad it will be. Government, the regulator and the postal companies need to get this sorted out and quickly.”