West Lancashire MP Rosie Cooper is asking if you’ve had your phone stolen whilst abroad, reported the incident but still been left with the bill. If you have, Rosie wants to know about your experience.
There are stories from Rosie’s fellow MPs of their constituents being hit with massive phone bills on their return to the UK. In one case a phone was stolen during a holiday in Spain. The incident was reported to local police. However, due to a technical problem with the service provider's website the phone was only cancelled on the person's return to the UK.
During the days between the phone theft and returning home the thief has run up a bill of £3,333.93.
The only action taken by the mobile phone company was to send text messages to the stolen phone.
MP Rosie Cooper said:
“Taking your mobile phone abroad is something the vast majority of us do. However, this case highlights there are clearly gaps in the security systems for mobile phones operators.
“If we lose a credit card there is protection against fraudulent expenditure and the card is cancelled as soon as it is reported lost or stolen.
“It is quite staggering that even with the complex technology that we rely on to use our mobile phones anywhere we go, phone companies seemingly cannot stop fraudulent use on a stolen phone.
“Even more incredible is that despite knowing a phone has been used fraudulently the company still charges the victim.
“If you’ve ever experienced this situation then do let me know by calling 01695 570 094, sending an email to firstname.lastname@example.org or by writing to me at Suite 108, Malthouse Business Centre, 48 Southport Road, Ormskirk L39 1QR.
“Action is needed to better protect the victims of these crimes.”