West Lancashire MP Rosie Cooper is warning residents to check their council tax bills after One Connect Limited sent a resident an incorrect bill.
MP Rosie was contacted by a West Lancashire constituent after they received their Council Tax bill for 2013/14, which they identified as incorrect due to certain deductions not being taken into account. Initially the resident contacted One Connect Limited to raise their concerns only to be told that it was due to a ‘massive glitch’ with their systems.
Following this incident Rosie Cooper MP is encouraging residents to double check their Council Tax statements to ensure they will not end up having to pay more than they owe.
MP Rosie said:
“If any constituent believes that their Council Tax has been incorrectly calculated they should call my office on 01695 570094 or email firstname.lastname@example.org. I will take up their case with One Connect Limited.
“In the last week I have raised concerns with the Local Government Secretary about the openness and transparency of One Connect Limited. This is an occasion in which they need to be open, upfront and honest.
“We are talking about the collection of public money to fund the provision of public services. When there is a problem it is imperative that the responsible organisation should be open, honest and upfront.
“It is important that we get to the bottom of why this has happened. How many people have been affected; what action is being taken to resolve the problem; and what assurances can One Connect Limited offer to ensure that no residents are penalised for late-payments or forced to make over-payments.
“This is not the first problem we’ve encountered with One Connect Limited. Constituents have complained to me about the length of time it is taking to get a decision on housing benefit applications. In some cases the wait is up to 3 months. For those residents waiting for a decision they are watching their rental arrears mount up.”
In December 2012 Rosie highlighted the incident of One Connect Limited overcharging residents by adding on a credit card fee charge when they made payments using their Royal Bank of Scotland debit cards.