Rosie Cooper MP today launched a campaign with Labour’s Consumer Minister Kevin Brennan to remind festive West Lancashire shoppers to remember their rights. With so many transactions happening during the holiday season, it’s important to remember that consumer’s rights do not change during this time of year. 

Rosie Cooper MP said: “I encourage all shoppers to know their rights when it comes to buying consumer products. The items should do what the description says and should be satisfactory. A knowledgeable shopper has a better chance of finding the products that best suites them. 

“Just being aware of three key points will ensure that you have a happy holidays when giving or receiving gifts.  Goods must fit the description given, be of satisfactory quality and be suitable for purpose.”

Labour’s Consumer Minister Kevin Brennan said: “When people are aware of their rights and businesses respect their obligations, consumers can shop with confidence this Christmas, which is good for them and good for business in West Lancashire.”

And it’s important that consumers know:

• If goods are faulty it is the retailer’s responsibility, not the manufacturers.
• If a trader visits your home you have a cooling off period of seven days during which an order can be cancelled without any reason and a full refund made.
• If you buy goods off the internet, in most cases, you have a cooling-off period during which an order can be cancelled without any reason and a full refund made.

Consumers are encouraged to contact Consumer Direct on 08454 040506 or visit the website www.consumerdirect.gov.uk for further information.