Rosie Cooper MP

Working hard for the people of West Lancashire

24/04/14 - Rosie Cooper MP highlights what to look out for befor


If you are thinking of signing up to a new mobile phone, home phone or broadband deal, there are a few things you might want to consider first. West Lancashire MP Rosie Cooper is encouraging residents to consult Ofcom’s new guide.   


The newly published guide sets outs things you might want to consider before signing a new contract. It also explains your rights if the price you agree on at the outset of the contract changes or increases unexpectedly.


The core subscription price is usually the price that you have to pay each month; it is likely to be one of the most important factors in your choice of contract. It may be:


·         Fixed – where you agree to a single price which is fixed for the fixed term of the contract e.g. £20/month for 24 months.

·         Tiered – where you agree to pay different prices at different times, e.g. £x/month for the first 12 months and £y/month for the second 12 months.

·         Variable – where you agree to pay a core subscription price for the fixed term of the contract, but the provider reserves the right to increase the price at its discretion.


Rosie Cooper MP said:


“It is so important that when signing a phone or broadband contract that customers are clear on what they are signing up to. It may have happened to you or someone you know. You take out a contract expecting to pay a certain amount only to find the bill is different when it lands on the doormat.


“No matter what type of contract, the core subscription prices you pay should be provided clearly and transparently to you at the point of sale.


“If you are unclear as to what you are agreeing to, or feel uncomfortable with the type of contract being offered, simply don’t sign up”


For more information and to view the guide published by Ofcom please visit:




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