West Lancashire MP Rosie Cooper has joined with residents of The Quays in Burscough in condemning the continued failure of The Quays (Burscough) Management Company to properly maintain the buildings and respond to issues raised with them by residents.
The company is required to carry out repairs in the communal areas of the site and is responsible for the general upkeep and maintenance of the buildings and parking areas. Work they have failed to deliver despite residents continuing to pay their monthly service charges.
Over the last 12 months several residents have raised serious concerns with MP Rosie around the lack of service being provided to them, including failure to carry out repairs in a timely manner, and not cleaning the communal areas and windows for months at a time.
MP Rosie has written several times to the company to raise residents’ concerns, but their response is often to try and apportion blame to residents themselves. In one letter the Managing Director even threatened to suspend building insurance from properties where leaseholders were refusing to pay their maintenance fee, stating that ‘we hope this cost effective strategy will convince the errant owners to pay up.’
Commenting on the ongoing dispute, MP Rosie said:
“I am absolutely appalled by the behaviour of the Management Company in charging residents for services and then failing to deliver. To then threaten homeowners with suspending their insurance cover if they refuse to pay is completely unacceptable.
“Last year I attended a meeting between residents, the local Fire Safety Enforcement Officer and the Leasehold Advisory Service, in order to hear about the problems first-hand and discuss a possible solution. I was shocked to hear stories involving broken lights and communal heaters, blocked drains, incorrect fire safety measures, and even a broken security door in one of the buildings.
“The Management Company either needs to start delivering the services residents have paid for, or hand over to someone that will. I will continue to work with residents to find a solution.”
One resident also commented, saying:
“Since moving to the Quays we have seen the site deteriorate due to an obvious lack of service from our Management Company.
“We have been paying our monthly service charge religiously until recently but have never been supplied with any accounts or evidence as to where our money is going. We deeply regret moving to The Quays now.
“This whole situation is extremely frustrating and worrying. However we are very grateful to Rosie Cooper for fighting our corner and we look forward to continuing to work with her to find a solution.”