Action against a local store in West Lancashire found to be forcing Paypoint customers to make an in-store purchase should serve as a warning to others against using this improper practice.
MP Rosie has had confirmation from Paypoint that any store telling customers they have to buy something in store to use the Paypoint is in breach of its contract.
Paypoint provides a ‘free to use service’ in many local stores. They process energy meter pre-payments, bill payments, mobile phone top-ups, transcript tickets, cash withdrawals and benefit payments.
West Lancashire MP Rosie Cooper said:
“I want to assure people using Paypoint series across West Lancashire that they don’t have to buy any thing from a store if they are just wish to use Paypoint services.
“Often people using Paypoint services are on a tight budget, so being forced to spend extra money unnecessarily and unfairly is actually in breach of their contract with Paypoint and Paypoint will take action against them.
“If there are other stores in West Lancashire acting in breach of their contract by forcing you to buy something in order to access the Paypoint machines, please contact me so that Paypoint can stop them.
“There is no excuse for shops adding to their profit by forcing customers to buy an item when the shopkeeper is being paid commission by Paypoint for the transaction. This is just pure greed and must stop.”
One store in West Lancashire has had formal action taken against them by Paypoint following numerous complaints and warnings about this practice.
Retailers are paid a commission for each transaction processed and benefit from increased footfall and associated spend in the stores.