Rosie Cooper MP has hit out at the local CCG’s incompetence and lack of respect for West Lancashire residents and patients over dealing with constituent queries.
Many constituents contact Rosie with questions, queries, concerns and complaints relating to West Lancashire Clinical Commissioning Group which MP Rosie follows up directly with the CCG.
Correspondence ranges from lack of access to podiatry services, the unfair removal of gluten free products to walk-in centre opening times.
However, constituents are now often left waiting 2-3 months for a response due to the awful change of systems for responding to comments, questions or complaints.
Rosie Cooper MP said:
“For a few months now West Lancashire CCG have proven that they have no respect for or indeed care for the residents and patients they are supposed to be providing care and support for.
“For a pensioner coeliac patient to be waiting two months for an answer to a simple question about their entitlement to gluten-free products is absolutely appalling.
“Others are waiting weeks or months for essential podiatry services and when they come to me for help the CCG leaves them for weeks before responding.
“Does anyone know what’s going on? Does anyone at the CCG care about their patients?
“The new system is ridiculous, time-wasting and confusing for constituents.
“We write letters to the CCG, which they post off to the Commissioning Support Unit in Leyland, who tell us they will respond within a 40 working day time period. 40 working days later often we still have no resolution but get a letter saying ‘we hope to reply in the next few weeks’. Some cases are more than 60 days old!
“On top of this, we have residents getting upset that questions or queries they have made are being treated as a complaint, almost as if no one has read the letters and the replies are just automatically generated.
“I also recently waited nearly three months for a response from the Chief Officer about the terrible SEND situation in Lancashire and affecting West Lancashire residents for which the CCG is jointly responsible, and when the letter eventually came back all he’s done is send me a copy of the reply I had already received from Lancashire County Council. The CCG Chief Officer is being paid too much to be the council’s administrative officer!
“This is ridiculous. How much is all this wasting time costing? I will be raising all of these issues and more about the operation of our local CCG with the Ministers in Parliament.”