West Lancashire MP Rosie Cooper has backed the residents of Nixons Lane in Blakehall, Skelmersdale following their power losses on 29-30 July 2018.
Disappointed at the outages, the lack of communication from Electricity North West and no mention of any compensation for the many hours of lost energy, residents approached MP Rosie seeking support.
Rosie contacted both Electricity North West, and Ofgem the energy regulator, seeking information on the outages and what compensation could be due to residents.
Chief Executive Officer at Electricity North West Peter Emery responded to say that although the Blakehall community are unable to claim a payment in-line with Ofgem’s Electricity Guaranteed Standards which stipulate that customers must be without electricity supply for one continuous 12-hour period to be eligible to claim a payment, they would investigate individual customers’ claims.
Rosie Cooper MP said:
“A power outage for anyone at any time can be a frightening experience, but particularly to the elderly and those who rely on medical machines.
“Some residents report to me having been without electricity for 13 hours with only a minimal period of restoration within that lengthy time window.
“Electricity North West have shared with me and local residents their findings on the blackout but have indicated they would accept any contact from customers who believe that their electricity supply was restored for only three minutes and are seeking to arrange an investigation and payment to be made.
“I would advise any residents affected to contact Electricity North West to check on their specific situation and if there should be any compensation or good-will payment due. I am grateful to Electricity North West for their assistance to my constituents.”