West Lancashire MP Rosie Cooper has received confirmation from the Department for Transport that the compensation available to some affected passengers is to be increased.
The Parliamentary Under Secretary of State for Transport Andrew Jones confirmed to MP Rosie that passengers delayed by 15 minutes will now be eligible for compensation.
This extends the compensation that already exists for journeys delayed by 30 minutes or more.
West Lancashire MP Rosie Cooper welcomed the extension:
“I am pleased that that the rail industry has extended its compensation scheme from delays of 30 minutes or more to compensate passengers delayed by just 15 minutes or more.
“This comes at the end of what has been an awful year for Northern rail passengers with cancelled and delayed trains and strikes impacting on commuters.
“Passengers will now be able to claim back compensation worth 25% of the single fare, and is a step in the right direction in putting passengers first, ahead of rail operators and their profits.
“I will continue to lobby government, the Transport Secretary and the rail industry for much needed huge improvements in 2019 so passengers don’t experience a repeat of the shambolic services they have been subjected to this year.”