British Gas is now supporting the Trussell Trust – including at local foodbanks in West Lancashire.

As a result of the COVID-19 outbreak, Trussell Trust foodbanks have lost three quarters of their normal volunteers, who are typically over-70. They also need to change how the food gets to those most in need. They need help. With British Gas’ nationwide reach and third largest fleet in the UK, this is a problem they can help with.

Volunteers from British Gas field operations team will collect food items from supermarkets and wholesale depots to supply Trussell Trust foodbanks, and then deliver 14-day food parcels direct to the doorstep of vulnerable households. More than 3,000 engineers have now volunteered across the country. This will be a lifeline for some, and will allow many foodbanks to continue to operate effectively during the ongoing crisis. Local networks of engineers and employees have been set up to assist with an anticipated 50,000 deliveries a month.

They are, of course, following Government advice to keep engineers and customers safe throughout this time. These will be ‘non-contact’ drop offs to vulnerable households.

The engineers play a crucial role in keeping households warm and working which is vital at this time. Each year engineers attend over 1 million breakdowns to ensure customers have working heating and hot water. They have a thorough process for attending emergency calls for customers who are self–isolated or if they have been diagnosed with Covid-19. The engineers have been briefed on how to manage these situations and they have the appropriate PPE equipment in order to manage the site in a safe manner for them and the customer.

A spokesman for British Gas said:
“We’re really proud that British Gas engineers in Ormskirk have volunteered to support this partnership – picture attached of Gareth Bebb who is a local central heating engineer.”

More widely, British Gas are working with government, industry bodies and relevant health organisations, to make sure they’re prepared to deal with the situation as it develops. At this critical time of trying to slow the spread of Covid-19, they are ensuring that their engineer workforce focuses on vulnerable customers and emergency response cases. They also know that some of the most vulnerable customers will need additional support over the coming weeks – the priority is to protect them and keep them on supply.

Ormskirk volunteering
Ormskirk volunteering
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