Retail trade union Usdaw is calling on customers to follow the rules and respect shopworkers, as the second lockdown starts today in England, and is highlighting five simple steps to encourage considerate shopping:

  1. Shop for essentials only and alone if possible.
  2. Queue patiently and maintain social distancing.
  3. Follow instructions inside and outside shops.
  4. Observe all necessary hygiene measures and pay by card if you can.
  5. Be respectful to shop staff and other customers.

Paddy Lillis, Usdaw General Secretary says:
“Regrettably the first lockdown saw instances of abuse towards shopworkers double and we are absolutely clear that ‘abuse is not part of the job’. Retail staff are key workers delivering essential services and that role must be valued and respected. It is not the responsibility of shopworkers to enforce the rules, it is up to the public to follow them.

“With infections rising we understand why the Government is imposing new restrictions, but customers need to play their part. They should wear a face covering in store, observe social distancing, shop alone if possible, only buy essential items and pay by card if they can. It is important that we all work together in these difficult times to help the country through this appalling pandemic.”

Usdaw (Union of Shop, Distributive and Allied Workers) is the UK’s fifth biggest trade union with over 400,000 members. Membership has increased by more than one-third over the last couple of decades. Most Usdaw members work in the retail sector, but the union also has many members in transport, distribution, food manufacturing, chemicals and other trades.

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