West Lancashire MP Rosie Cooper has welcomed the proposed solution to patients’ complaints about having to wait outside at Sandy Lane Health Centre in Skelmersdale due to the Covid safeguards.
Sandy Lane is home to various health services that operate individually within the premises. Social distancing measures has led to patients feeling the health centre was being mismanaged and vulnerable patients were often left outside waiting for their appointment.
Having been contacted by a number of her constituents about this matter, Rosie raised this with the Clinical Commissioning Group, to ask for their support in finding a solution.
The CCG have now informed Rosie that following a residents meeting, the organisations agreed to employing an additional receptionist who will meet and greet patients, directing them to the right area of the health centre whilst ensuring everyone is complying with social distancing guidance via a one way management system.
Rosie Cooper MP commented:
“I was very concerned to receive reports of vulnerable patients having to wait outside in the cold. GPs and Community Health services have been under significant pressure following regulations, but this should not be at the cost of the health and wellbeing of vulnerable people!
“It is great to see health organisations working together to find ways of protecting their at-risk patients.”