Rosie Cooper MP is supporting the Competition and Markets Authority’s open letter warning PCR test providers to stop harmful and misleading practices that could be in breach of consumer protection laws.
The CMA have found practices such as hiding additional costs on advertised prices, failing to deliver tests in the advised timescale and refusing to give refunds.
The letter warns providers of PCR tests that if they are found to be carrying out these practices, they could also face enforcement action from the CMA or Trading Standards. It further instructs them to ‘immediately review their practices and policies to make sure they are in line with the requirements of consumer law and to make any changes where necessary’.
Rosie Cooper MP said:
“I am glad that the CMA are taking a stand against this despicable behaviour from companies that are looking to profit from Covid!
“Over one hundred thousand people in the UK have died from Covid yet some of these companies just see this as a cash grab.
“Unfortunately, instructing providers to review their practices is just not nearly enough. They are a law unto themselves and will simply ignore these warnings!
“The CMA and Trading Standards need to immediately begin taking enforcement action against companies found to be in breach of consumer protection laws. Only then will they actually force the companies to comply!”
“I would encourage any of my constituents that have fallen foul of these PCR providers to alert the CMA and Trading Standards”