Rosie Cooper MP has today condemned the ‘digital bank’ Cashplus after their cold-hearted failure to help a constituent in need.
Rosie was approached by a constituent who banks with Cashplus, who let her know that she had lost her bank card recently, and had been unable to access any money for more than a week afterwards, even though she had immediately gone through the bank’s security checks to regain control of her account.
Rosie Cooper MP said,
“The callousness on display here is beyond belief! My constituent has seven children at home and this so-called bank refused to let her access her money for more than a week. She has school uniforms and food to buy but my experience trying to help her with this has shown that Cashplus couldn’t care less.
“My constituent was told by customer services that she would just have to wait to be allowed back into her account – they should try telling that to her young family! It took more than a week for them to resolve this, and even then, it was only after my intervention! Should it always require an MP getting involved to resolve basic issues?
“I have written urgently to the Financial Conduct Authority and to the Chancellor of the Exchequer to ask them to look into this. When something goes wrong with a digital bank, and customer services won’t help, what can individuals do to resolve their issues? If there is no clear answer to this question, why should anyone have confidence in ‘digital banking’?”