West Lancashire MP Rosie Cooper has today criticised Riverside Housing for their poor level of service after finding that her constituent has died without receiving a response to a question he asked almost six months ago.
The now deceased constituent had written to Riverside in August 2021, and provided a copy to Rosie, strongly disputing the actions taken by Riverside in relation to a communal door in his building. Despite both Rosie and the constituent chasing Riverside for a response, following his death in late February MP Rosie was contacted by Riverside to say that they were formally closing down his complaint.
“This poor level of service is simply unacceptable. After waiting months for a response, it is disappointing that when I finally received an email from Riverside, it was simply to tell me that my constituent has sadly passed away and that they are closing down his complaint!
“My constituent had been very passionate about this issue and was clearly very eager to receive a response. He had asked me, as his elected MP, to oversee his complaint with Riverside. I therefore find it disgraceful that after his death, Riverside tried to close the complaint without even answering the important questions he asked.
“It is very sad that he died waiting for clarity on this issue and my thoughts are with his family during this difficult time.
“Unfortunately, in the past few months alone I have heard from several other residents about problems they are having with Riverside. These range from rats in an apartment building, taking months to repair damaged fences or trim overgrown trees. Outrageously, Riverside have told some residents that they could be waiting up to 56 days for someone to assess the problems they raised.
“Residents in Riverside properties are becoming increasingly frustrated that their complaints are being ignored for weeks or months. I have raised my concerns about the handling of these complaints with the Chief Executive of Riverside asked that a full and detailed response to my late constituent’s concerns be provided.
“Perhaps Riverside has become too big to be the efficient caring organisation it wanted to be.”